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	<title>The Destination University® Blog: Teaching Businesses &#38; Communities How to Reinvent Themselves into Consumer Destinations &#187; Small business reinvention</title>
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	<link>http://communityreinvention.com</link>
	<description>Written by Jon Schallert for business owners and community leaders</description>
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		<title>Yes, there is an Upside to this Downturn</title>
		<link>http://communityreinvention.com/2009/06/22/yes-there-is-an-upside-to-this-downturn/</link>
		<comments>http://communityreinvention.com/2009/06/22/yes-there-is-an-upside-to-this-downturn/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 19:56:15 +0000</pubDate>
		<dc:creator>Jon Schallert</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Geoff Colvin]]></category>
		<category><![CDATA[Jon Schallert Destination Business strategy]]></category>
		<category><![CDATA[Leadership Tactics for Owners]]></category>
		<category><![CDATA[Small business reinvention]]></category>
		<category><![CDATA[Upside to this Downturn]]></category>

		<guid isPermaLink="false">http://communityreinvention.com/?p=140</guid>
		<description><![CDATA[Geoff Colvin's new book "The Upside of the Downturn: Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath" is not written for the audience of small business owners to whom I usually speak.  Nevertheless, the book has key points in it about business reinvention, and business owners taking the steps to change both their behaviors and the way they lead their employees.]]></description>
			<content:encoded><![CDATA[<p>Geoff Colvin&#8217;s new book &#8220;<strong>The Upside of the Downturn: Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath&#8221; </strong>is not written for the audience of small business owners to whom I usually speak.  Nevertheless, the book has key points in it about business reinvention, and business owners taking the steps to change both their behaviors and the way they lead their employees.</p>
<p>If you haven&#8217;t read the book yet, <a title="The Upside of the Downturn" href="http://money.cnn.com/2009/05/28/news/economy/colvin_upside.fortune/index.htm" target="_blank">I suggest that you click this sentence to read this month&#8217;s Fortune Magazine and the excerpt they have taken from Colvin&#8217;s book.<br />
</a><br />
Then, if you want to read some better news,<a title="Is the Worst Behind Us?" href="http://money.cnn.com/magazines/fortune/storysupplement/recovery_index/" target="_blank"> click on this sentence to read Fortune&#8217;s Big Picture Index, that takes seven (7) key metrics about today&#8217;s economy and graphs them to show you that, just perhaps, the worst is behind us in this Recession.</a>  According to the indicators of home sales, stock prices, jobs, business loans, consumer loans, household income, and CEO consumer confidence, we might be seeing better times sooner than the pessimistic experts forcast.</p>
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		<title>What Small Businesses Can Learn From General Motors</title>
		<link>http://communityreinvention.com/2009/06/11/what-small-businesses-can-learn-from-general-motors/</link>
		<comments>http://communityreinvention.com/2009/06/11/what-small-businesses-can-learn-from-general-motors/#comments</comments>
		<pubDate>Thu, 11 Jun 2009 20:02:10 +0000</pubDate>
		<dc:creator>Jon Schallert</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Becoming a Destination]]></category>
		<category><![CDATA[General Motors Reinvention]]></category>
		<category><![CDATA[GM vs. Small Business]]></category>
		<category><![CDATA[Small business reinvention]]></category>

		<guid isPermaLink="false">http://communityreinvention.com/?p=126</guid>
		<description><![CDATA[Can you summarize, in 130 words, the dilemma every small business in America is facing during this economy?

 

Guess what?  You don’t have to.  General Motors and their advertising campaign did it for us.
]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Can you summarize, in 130 words, the dilemma every small business in America is facing during this economy?</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Guess what?<span style="mso-spacerun: yes;">  </span>You don’t have to.<span style="mso-spacerun: yes;">  </span>General Motors and their advertising campaign did it for us.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; font-family: Arial; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The hottest word in General Motors new vocabulary is officially “Reinvention”.<span style="mso-spacerun: yes;">  </span>You can listen to the new 60 second GM ad called GM Reinvention, by clicking on:<span style="mso-spacerun: yes;"> </span></span><a href="http://www.youtube.com/watch?v=nfhB5KHisaI">GM Reinvention</a></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"> </p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Or you can read it below:</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">“Let’s be completely honest: No company wants to go through this.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">But we’re not witnessing the end of the American car.<span style="mso-spacerun: yes;">  </span>We’re witnessing the rebirth of the American car.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">General Motors needs to start over, in order to get stronger.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">There was a time when eight different brands made sense. </span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Not anymore.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">There was a time when our cost structure could compete worldwide.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Not anymore.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Reinvention is the only way we can fix this.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">And fix it we will.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">So here’s what the new GM is going to be:</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Fewer, stronger brands.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Fewer, stronger models.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Greater efficiencies.<span style="mso-spacerun: yes;">  </span>better fuel economy and new technologies.<span style="mso-spacerun: yes;">  </span></span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Leaner, greener, faster, smarter.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">GM is not going out of business.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">GM is getting down to business.</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Because the only Chapter we’re focused on is Chapter One.”</span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Let’s be even more honest than this ad’s slick 60 second presentation:<span style="mso-spacerun: yes;">  </span>GM told hundreds of independent car dealers that their business dealership model was the way to go.<span style="mso-spacerun: yes;">  </span>Hundreds of independent owners trusted in GM’s way of doing business, if they supported their Big Brother car company.<span style="mso-spacerun: yes;">   </span>And guess what?<span style="mso-spacerun: yes;">  </span>GM’s business model didn’t work, and the company itself would have ceased to be, if we as taxpayers hadn’t sent them cash to stay alive.<span style="mso-spacerun: yes;">  </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">The truth is:<span style="mso-spacerun: yes;">  </span><span style="text-decoration: underline;">GM’s Reinvention is much less painful than what small business owners nationwide are experiencing.</span></span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Some small businesses are figuring out that Reinvention is more than just tweaking a few tactics here and there.<span style="mso-spacerun: yes;">  </span>But many are operating just as they did last year, but complaining a lot more.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">As one owner told me when she couldn’t get fellow business owners to attend a workshop I conducted in her city:<span style="mso-spacerun: yes;">  </span>“I cannot understand our local businesses.<span style="mso-spacerun: yes;">  </span>When I pitched your presentation to them, they say things like: &#8220;I already know all that&#8221; or &#8220;I employ a marketing firm and don&#8217;t need that&#8221; or &#8220;I&#8217;m too busy&#8221;.<span style="mso-spacerun: yes;">  </span>These are the same folks that say &#8220;How come you&#8217;re successful in this town?&#8221; or &#8220;I&#8217;ve tried everything &amp; I can’t get people in my store&#8221;… We see lots of envy, frustration, excuses, and so little effort from them.”</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Business Reinvention means that you as a business owner must admit that <span style="text-decoration: underline;">the business model you have been using in the past no longer works.</span><span style="mso-spacerun: yes;">  </span>It also means that you must admit that the answers currently in your head, and the experiences you have gathered over the years of running your business, <span style="text-decoration: underline;">are not currently fixing the decline in sales and customer traffic you are experiencing.</span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Here are six lessons in Business Reinvention that every small business owner should recognize from GM and its failure as a major company:</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#1:<span style="mso-spacerun: yes;">  </span>There is NO franchise in the world that guarantees success!<span style="mso-spacerun: yes;">  </span>NOT ONE!<span style="mso-spacerun: yes;">  </span>And if you are a business owner in a franchise who blindly trusts and follows the company guidelines verbatim, you do it at your own risk.<span style="mso-spacerun: yes;">  </span>All of the independent car dealers who are now out of business because of GM are the living proof of this.<span style="mso-spacerun: yes;">  </span>They trusted the business model GM had set up for them, and it no longer works.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"><span style="mso-spacerun: yes;">  </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#2:<span style="mso-spacerun: yes;">  </span>Brand uniformity is not all it’s cracked up to be.<span style="mso-spacerun: yes;">  </span>There is no safety in brand uniformity and doing everything exactly the same as other businesses in your industry.<span style="mso-spacerun: yes;">  </span>It feels safe, until everyone goes over the cliff at the same time.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#3:<span style="mso-spacerun: yes;">  </span>I’ve been telling small business owners for the last 14 years that reinventing your business into a Destination is the most profitable way to operate your business. <span style="text-decoration: underline;">But in this economy, Reinventing into a Destination and being one-of-a-kind are no longer options. </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#4:<span style="mso-spacerun: yes;">  </span>It’s time for every small business owner to start learning what you’ve avoided learning.<span style="mso-spacerun: yes;">  All </span>business owners know what they aren’t good at doing.<span style="mso-spacerun: yes;">  </span><span style="text-decoration: underline;">It’s time to address your weaknesses and correct them.</span><span style="mso-spacerun: yes;">  </span>It’s time to quit doing the same things in your business today that didn’t work in your business last month.<span style="mso-spacerun: yes;">  </span>Doing the same things only puts off your business reinvention for another day, and frankly, some of you are running out of days.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#5:<span style="mso-spacerun: yes;">  </span>No one is going to be coming with any cash to save you and your business IF you don’t reinvent yourself.<span style="mso-spacerun: yes;">  </span>Free cash is only for companies like GM.<span style="mso-spacerun: yes;">  </span>You are on your own.<span style="mso-spacerun: yes;">  </span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">#6:<span style="mso-spacerun: yes;">  </span>And remember the words of the GM ad:<span style="mso-spacerun: yes;">  </span><strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;">“No company wants to go through this.<span style="mso-spacerun: yes;">  </span>Reinvention is the only way we can fix this.”</em></strong></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></em></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Listen to those words every time that advertisement pops up on your television screen.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;"> </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 10pt; mso-bidi-font-family: Arial;"><span style="font-family: Arial;">Will you learn from GM’s experience and hear it as your wake-up call?</span></span></p>
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